INFORMATION TECHNOLOGY ENGINEERING AND CONSULTING SERVICES

Our consulting firm covers all the disciplines necessary for implementing robust governance of information systems and technologies within organizations. Whether it is defining an IT strategy aligned with business objectives, optimizing the management of digital services, managing technological risks or ensuring compliance with regulations, we support our clients from A to Z.

Our teams combine in-depth business expertise with a perfect command of the best market benchmarks and practices, such as ITIL, COBIT, ISO 20000 or ISO 27001. We thus help each organization develop a tailored governance, adapted to its specific context, industry challenges and the maturity level of its internal processes.

Whether defining an adapted technological strategy, implementing effective digital service management processes, managing IT risks, optimizing investments or ensuring compliance with legal constraints, our consultants act as trusted partners. Thanks to this 360° approach, we ensure that information systems effectively contribute to the overall performance of the company.

IT Service Management (ITSM): We specialize in supporting organizations in implementing effective IT service management frameworks, such as ITIL, to align IT services with business objectives. By streamlining processes, optimizing service delivery and improving customer satisfaction, we enable organizations to deliver high quality IT services.

IT Operations Management (ITOM): Our ITOM services focus on managing and optimizing IT infrastructures to ensure high performance, availability and security. We help organizations implement advanced monitoring and event management solutions, take advantage of automation and use analytics to proactively identify and resolve IT issues.

IT Asset Management (ITAM): We help organizations manage their IT assets throughout their lifecycle, from procurement to decommissioning. By implementing robust ITAM processes, organizations can optimize asset utilization, minimize costs, ensure compliance and mitigate risks.

IT Portfolio Management (ITPM): Our ITPM expertise enables organizations to align IT investments with strategic objectives, optimize resource allocation and measure IT performance. We provide support with portfolio management, project prioritization and implementing governance frameworks that stimulate innovation and growth.

Business Process Management (BPM): We help organizations optimize and automate their business processes by aligning them with corporate strategy and operational objectives. Thanks to our expertise in process modeling, analysis and transformation, we generate efficiency, productivity and agility gains within our clients’ operations.

Governance, Risk and Compliance (GRC) Management: We help organizations strengthen their governance by implementing effective risk and compliance management frameworks. Our services cover threat identification and assessment, definition of adequate policies and controls, as well as continuous monitoring and auditing of the control environment. This ensures our clients’ operational resilience and reputation.

Human Resources Service Delivery (HRSD): We optimize the quality and efficiency of the HR function by transforming it into a true internal strategic partner. To do this, we streamline HR processes, implement shared services centers, deploy innovative digital solutions, and train teams on best practices.

Customer Service Management (CSM): We help companies place the customer at the heart of their operations by transforming user journeys and nurturing engagement at every interaction. To do this, we map the customer journey, identify pain points, and implement processes and tools to provide a smooth, personalized experience.

Information Security Management (ISM): We enable organizations to protect their critical information assets against cyber threats. To do this, we assess security posture, define defense strategies tailored to business objectives, deploy cutting-edge technological solutions, and train users on best practices.